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Returns & Refunds

Last updated: 2025-01-01

Made-to-order pooled manufacturing. Cancellations/refunds are limited before production starts; see details below.

  • Made-to-order manufacturing: items are produced after pools reach MOQ.
  • Cancellations allowed until production begins; after that, limited or unavailable.
  • If MOQ isn’t reached by the window, intents may be canceled without charge.
  • Defects on arrival: contact support within 7 days with documentation.
  • Contact: support@masanne.sa
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